01Which services are available?+
Monthly housekeepers, monthly nannies and non-medical elder companions. We discuss the scope of each service before matching; responsibilities are not automatically combined.
02Can I book by the hour or for one day?+
No. Baitna focuses on monthly home support for households. Live-out attendance has agreed days and hours within a monthly arrangement, not separate hourly bookings.
03Can I choose live-in or live-out?+
Yes. We discuss the arrangement that suits your needs and candidate availability. Duties, work and rest periods should be clear in either case.
04How long is the replacement guarantee?+
The company offers a one-year replacement guarantee under the contract. Ask for the start and end dates, replacement process and exclusions in writing.
05Is there a limit on replacement requests?+
The company’s policy sets no fixed maximum number of requests during the one-year guarantee. Replacements depend on the contract and a suitable candidate being available. Discuss timing and any costs first.
06What experience do candidates have?+
The company’s stated matching standard is at least three years’ experience. Discuss experience in the actual duties you need and how it has been reviewed.
07Does an elder companion provide nursing?+
No. This is non-medical companionship, excluding injections, medical procedures and managing treatment. Clinical needs must be arranged with a qualified provider.
08How is the cost determined?+
It depends on the service, area, schedule, duties and accommodation arrangement. Request a breakdown of the worker’s pay, agency fees and any additional expenses.
09Are Egyptian and foreign candidates available?+
You can discuss available Egyptian or foreign candidates, relevant language skills, experience and accommodation preferences. Details depend on the role and availability and are confirmed before agreement.
10How soon can the service start?+
Ask about the next suitable candidate available for your area and needs. A start date is confirmed only after availability and the agreement are reviewed; an enquiry is not a timing guarantee.
11Which documents should I ask about?+
Ask for company details, a written agreement and a payment record. Discuss identity and experience checks and relevant screening, while respecting workers’ privacy. Checks cannot eliminate every risk.
12How do I contact Baitna?+
Call or message the number shown on this site. There is no enquiry form. Please do not send identity documents or sensitive medical information in your first message.
